Content Management

Content Management is a strand of document management that relates to publishing. Content Management is a technology driven process that supports the publishing process whether it relates to new media such as the web or older media such as newspapers and even messages to publishers.

Content Management Systems typically support workflows across key stages of the publishing process. These might include Creation, Editing, Publish, Administration and availablity of the published work to the consumer.

A key strand of an overall enterprise document management approach, Content Management Systems can be utilised to drive customer communications and to facilitate the handling of customer interaction.

Content management can be used to drive customer communications activity across the enterprise via virtually any chosen communication method.