This site is moving! October 31, 2008
Posted by Julian Bradder in Uncategorized.Tags: customer communications management community, document projects, new web address
add a comment
Following excellent responses from customer, vendor and media organisations, this site will shortly be moving to a new web address.
This will allow us to develop and offer enhanced features for the benefit of the Customer Communications Management community .
The new web address will be:
http://www.customercommunicationscommunity.com
There is nothing live on that site yet!
Please follow this sticky for updates.
Many thanks
Document Projects Team
(Soon to be Customer Communications Community!)
The new consumer October 27, 2008
Posted by Julian Bradder in Uncategorized.Tags: alan lafley, customer communcations management, document projects, kotler, marketing communications
add a comment
Consumers want a conversation, to dialogue, to participate, to be more in control… We’re going from one dimensional, product myopic marketing to three dimensional marketing- that offers better solutions…more delightful experiences…and the opportunity for ongoing relationships.
Alan Lafley, CEO, Procter & Gamble.
(taken from presentation by Dr Philip Kotler, S.C. Johnson & Son Distinguished Professor of International Marketing)
10th November – First in a two week series about Customer Communications Process Management October 20, 2008
Posted by Julian Bradder in cross selling, customer relationship management, document management, etl software, Uncategorized.Tags: automated document factory, business, business process management, campaign management, customer communications management, customer relationship, document management, document projects, marketing, multi channel communcations
add a comment
There is a lot of talk about technology in Customer Communications Management. I want to talk about the process side of CCM. How does it all glue together. What’s involved?
document projects starts its first series article on 10th November. From setting campaign objectives, to making sure that inserters finish every envelope to getting your promotion and message buzzing in cyberspace.
Each day, I’ll be looking at key process steps and the controls and discipline needed around them to ensure that the overall customer communications management process functions.
I’m not promising anything definitive here but do hope that it will provide guidance as to the areas that your company will need to think about in updating its customer communications management approach.
Let’s throw this one up for discussion. Starting Monday, 10th November 2008.
I would be delighted if you bookmarked document projects, subscribe and make a note in your diary.
January 14, 2010
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] Got something to say about Communications? Now you have a place to say it: If you work in the Communications… http://ping.fm/Qzh5S
January 7, 2010
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] Using CCC Today to drive sales through nuturing: As we move away from Customer Communications Community and … http://ping.fm/FTd9w
January 6, 2010
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] Customer Communications Community is closing down as CCC Today Opens Up.: As we now enter the new year, it… http://ping.fm/Gyxhy
November 25, 2009
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] Autonomy Delivers Comprehensive Solution To Enable Compliance With Extended Hipaa Requirements…: New Capab… http://ping.fm/o80fo
November 24, 2009
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] IDOL Named IT Infrastructure Product Of The Year 2009: Lauded as the Biggest Contribution to Business Techno… http://ping.fm/4ecE4
November 24, 2009
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] Best-of-Breed SaaS Platform Delivers Better Customer Experience at Lower Total Cost of Ownership…: Shop.or… http://ping.fm/t6hrQ
November 20, 2009
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] New LiveWorld Products Give Brands an Integrated Social Media Presence Everywhere—Across Facebook, o…: S… http://ping.fm/EQ5o8
November 20, 2009
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] Collaboration with Telligent, speakTECH yields best-of-all-worlds technology for connecting manufactur…: R… http://ping.fm/pAV02
November 20, 2009
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] Three Quarters of UK Employees Believe Unified Communications Helps to Increase Workplace Efficiency…: LON… http://ping.fm/07TDa
November 19, 2009
Posted by Julian Bradder in Uncategorized.add a comment
[Blog] ATG Releases New Industry-Leading Commerce Suite with Cross-Channel Support and Multisite Management…: Enh… http://ping.fm/72K5r